How to Fix iDRAC 8 RED006 Error When Updating Firmware
If you are using a Dell PowerEdge server with an integrated Dell Remote Access Controller (iDRAC) 8, you may encounter an error message when trying to update the iDRAC firmware through an out-of-band interface. The error message is "RED006: Unable to download update package" and it indicates that the iDRAC cannot verify the digital signature of the update package. This can prevent you from applying the latest firmware version and enjoying the benefits of iDRAC 8.
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In this article, we will explain what iDRAC 8 is and why it is important, what causes the RED006 error and how to troubleshoot it, and how to avoid this issue in the future.
What is iDRAC 8 and why is it important?
iDRAC 8 is an embedded management solution that provides comprehensive, agent-free, and secure remote access to Dell PowerEdge servers. It allows you to monitor, configure, deploy, update, and maintain your server from anywhere, anytime, using a web browser, a command-line interface, or a remote management console. iDRAC 8 also integrates with Dell Lifecycle Controller, which simplifies server provisioning and serviceability through a pre-boot environment.
iDRAC 8 features and benefits
iDRAC 8 offers many features and benefits that can help you improve your server management efficiency and productivity, such as:
Standards-based management automation: iDRAC 8 supports RESTful API with Redfish, which enables you to automate common tasks and integrate with third-party tools.
Agent-free storage management: iDRAC 8 can directly communicate with the storage controller and disks, eliminating the need for host-based agents or drivers.
Easy restore: iDRAC 8 can store a backup of the server configuration and restore it in case of a hardware replacement or failure.
iDRAC Direct: iDRAC 8 provides a secure front-panel USB connection that allows you to access the iDRAC web interface or upload a system profile for rapid system configuration.
iDRAC Quick Sync: iDRAC 8 supports NFC technology that enables you to use your mobile device to scan a server tag and get instant access to system information and health status.
Real-time storage configuration: iDRAC 8 allows you to create or modify virtual disks and RAID levels without rebooting the server or entering the BIOS setup.
Zero-touch deployment and provisioning: iDRAC 8 supports automated deployment and provisioning of servers using predefined templates and policies.
Agent-free performance monitoring: iDRAC 8 can collect and display various performance metrics of the server components, such as CPU, memory, network, and storage.
iDRAC 8 firmware update methods
iDRAC 8 firmware can be updated using different methods, depending on your preference and availability. The most common methods are:
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In-band update: This method uses an operating system-based Dell Update Package (DUP) that can be executed from Windows or Linux. This method requires a reboot of the server after the update.
Out-of-band update: This method uses an out-of-band interface, such as the iDRAC web interface, the remote RACADM utility, or the WS-Man protocol. This method does not require a reboot of the server after the update.
Lifecycle Controller update: This method uses the Lifecycle Controller GUI or Remote Services interface to apply the update from a local or remote source. This method requires a reboot of the server after the update.
What causes the RED006 error and how to troubleshoot it?What causes the RED006 error and how to troubleshoot it?
The RED006 error is a common issue that occurs when the iDRAC firmware update fails to download or verify the update package. This can happen due to various reasons, such as network connectivity issues, firewall settings, iDRAC configuration problems, or incompatible firmware versions. The error message may look like this:
RED006: Unable to download update package
This error can prevent you from applying the latest firmware version and enjoying the benefits of iDRAC 8. Therefore, it is important to troubleshoot and resolve this issue as soon as possible.
Possible causes of the error
Some of the possible causes of the RED006 error are:
The network connection between the iDRAC and the update source is unstable or interrupted.
The firewall settings on the iDRAC or the update source are blocking the download or verification process.
The iDRAC configuration is incorrect or incomplete, such as the DNS settings, the date and time settings, or the SSL certificate settings.
The iDRAC firmware version is too old to support the newer update package format or signature.
The update package is corrupted or tampered with.
Troubleshooting steps
To troubleshoot and fix the RED006 error, you can try the following steps:
Check the network connectivity and firewall settings
Make sure that the iDRAC and the update source have a stable and reliable network connection. You can ping the update source from the iDRAC web interface or the remote RACADM utility to test the connectivity. You can also check the network status and statistics on the iDRAC web interface under Overview -> Server -> Network.
Also, make sure that the firewall settings on both ends are not blocking the download or verification process. You may need to allow certain ports or protocols for the update to work properly. For example, if you are using FTP as the update source, you may need to allow port 21 and port 20 for data transfer. If you are using HTTP or HTTPS as the update source, you may need to allow port 80 or port 443 respectively.
Check the iDRAC configuration and initialization status
Make sure that the iDRAC configuration is correct and complete, especially the DNS settings, the date and time settings, and the SSL certificate settings. These settings are essential for verifying the digital signature of the update package. You can check and modify these settings on the iDRAC web interface under Overview -> iDRAC Settings -> Network.
Also, make sure that the iDRAC is fully initialized and ready for operation. You can check the initialization status on the iDRAC web interface under Overview -> Server -> Summary. If the iDRAC is not initialized, you may need to reboot the server or reset the iDRAC using one of these methods:
Pressing and holding down the system identification button on your server for more than 15 seconds.
Using a paper clip to press and release the reset button on your server.
Using a remote RACADM command: racadm racreset soft (for a soft reset) or racadm racreset hard (for a hard reset).
Use alternative update methods or intermediate versions
If none of the above steps work, you may need to use an alternative update method or an intermediate firmware version to apply the update. For example, you can try these options:
Use an in-band update method instead of an out-of-band update method. This means using an operating system-based Dell Update Package (DUP) that can be executed from Windows or Linux. This method requires a reboot of the server after the update.
Use a Lifecycle Controller update method instead of an out-of-band update method. This means using the Lifecycle Controller GUI or Remote Services interface to apply the update from a local or remote source. This method requires a reboot of the server after the update.
Use an older firmware version that supports SHA-1 digital signatures instead of a newer firmware version that supports SHA-256 digital signatures. This means using an intermediate firmware version such as 2.41.40.40 before applying the latest firmware version such as 2.61.60.60. This may require multiple updates and reboots of the server.
Conclusion
In this article, we have explained what iDRAC 8 is and why it is important, what causes the RED006 error and how to troubleshoot it, and how to avoid this issue in the future. We hope that this article has helped you understand and resolve the RED006 error and update your iDRAC firmware successfully. If you have any questions or feedback, please feel free to contact us.
FAQs
Here are some frequently asked questions about iDRAC 8 and the RED006 error:
What is the difference between iDRAC 8 Express and Enterprise?
iDRAC 8 Express and Enterprise are two license levels that offer different features and functionalities. iDRAC 8 Express is the default license that provides basic remote management capabilities, such as power control, console redirection, and system health monitoring. iDRAC 8 Enterprise is an optional license that provides advanced remote management capabilities, such as virtual media, remote file share, zero-touch deployment, and real-time storage configuration. You can upgrade from iDRAC 8 Express to Enterprise by purchasing and applying an activation key.
How can I check the iDRAC firmware version and update history?
You can check the iDRAC firmware version and update history on the iDRAC web interface under Overview -> Server -> Summary. You can also use a remote RACADM command: racadm getversion. The update history shows the date, time, source, method, and status of each update attempt.
How can I verify the integrity and authenticity of the update package?
You can verify the integrity and authenticity of the update package by checking its digital signature and checksum. The digital signature is a cryptographic code that ensures that the update package is from a trusted source and has not been modified. The checksum is a numerical value that ensures that the update package is not corrupted or incomplete. You can find the digital signature and checksum information on the Dell support website or in the readme file of the update package.
How can I backup and restore the iDRAC configuration?
You can backup and restore the iDRAC configuration using the iDRAC web interface or a remote RACADM command. To backup the configuration, go to Overview -> iDRAC Settings -> Backup and Restore -> Backup Configuration, or use the command: racadm configbackup -f filename.xml. To restore the configuration, go to Overview -> iDRAC Settings -> Backup and Restore -> Restore Configuration, or use the command: racadm configrestore -f filename.xml.
How can I contact Dell technical support for iDRAC issues?
You can contact Dell technical support for iDRAC issues by phone, email, chat, or online. You can find the contact information on the Dell support website or in your service contract. You may need to provide your service tag, express service code, or service request number when contacting Dell technical support.
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